Omnichannel CRM Integrated Messaging

Centralize subscriber messages from multiple channels within
Barantum Omnichannel

Accelerate customer service for each agent in one Barantum omnichannel system

Chatbots and Autoresponders
Broadcast message
Multiagent
Monitoring Service SLA
Multiple Communication Channels Integration

Contact Sales

Barantum - Aplikasi Omnichannel Chat - Fitur Omnichannel

How does Barantum Omnichannel Chat make business interactions easier with customers

Chatbots & Autoresponders

Serve customers 24/7 faster with chatbots

Get the convenience of replying to customer messages anytime and anywhere automatically.

Customize Response
API integration
Autoresponder

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Round Robin

Monitor agent service performance with accurate data

Easier analysis and evaluation of agency team services to drive business forward.

Report Management

Monitor agent service performance with accurate data

Easier analysis and evaluation of agency team services to drive business forward.

Customer message history
KPI report for each agent

Service SOP
Total Tickets Solved

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Multi-devices

One account access your business message number for multiple agents

Centralize services on one account of your business number to make it easier to analyze each customer's needs individually

Access Rights & Data Roles

Multiple Device Logins

Blast Message

Perform end-to-end marketing with the blast feature

Experience the convenience of sending bulk customer messages in just one click.

No contact limit

Customize message template

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WhatsApp API

Get Your Official Business Account Green Tick

Support your customer service faster to increase customer satisfaction.

Green tick
Auto Reply
Multiuser

Agent Allocation
Blast Message
Analytic Reports

Other Features

Multiple channels

Connect with various popular chat applications on one platform

Customize Templates

You can customize the message template to your liking

Scheduling Messages

Schedule sending of messages, so there will be no forgetting to send messages

Block spam numbers

Block spamming numbers or numbers you don't want

Productivity report

Assessment of agent performance becomes more objective and measurable in dashboard data analytics

Connected CRM system

Manage business conversation history with the ticket and deals feature in Barantum CRM

Trusted by Businesses Across All Industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

Learn more

Barantum is proven to be the answer to all your business productivity needs

90%

Increase
Productivity Business

25%

Increase
Sales Business

85%

Accelerate
Service Customers

40%

Reduce
Churn Rate Customers

Collaborating with Barantum allows SiCepat to achieve 45% efficiency, as IVR now handles incoming calls effectively.

Syara

Head of Customer Service

SiCepat Ekspress

Barantum has a flexible system and complete features to increase the productivity and performance of the Anteraja team.

Mutiara Muslim

Head of Digital IT Office

Anteraja

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

Andri Dwi Yulianto

Customer Service Assistant Manager

PT Oasis Waters International

I have used various CRM applications, and Barantum is one whose interface is very easy for the team to understand.

Natali Ardianto

Chief Executive Officer (CEO)

Lifepack.id

Barantum centralizes data and customer service for PT Etos Indonusa, so that the ETOS customer database can be managed more easily.

Radhy Alfitra

Head of Business Development

PT Etos Indonusa

Using Barantum has speed up our chat response times by 30%, making it much easier for the FCT team to manage tasks efficiently.

Herlina

FCT Manager

Wall Street English

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

Deni Dharmawan

Marketing Communication Analyst

PT Dharma Guna Wibawa (DGW)

The Barantum system prioritizes effectiveness so that it helps to achieve higher sales targets.

Fajar Nugroho Widiyanto

General Manager

Waterco

With Barantum, our system has become more organized, data is accurately recorded, and usability is improved, greatly enhancing customer service productivity.

Daniel Jatnika

Customer Service Manager

PT Kompas Gramedia Xpress

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

David

Chief Executive Officer

PT Puma Elektrik Niaga

Frequently Asked Question

What is an Omnichannel Chat Application?

CRM Omnichannel Chat is a customer relationship management strategy that leverages omnichannel technology. It is technology that connects the various channels through which customers and businesses interact into one platform.

Omnichannel CRM works by connecting all communication channels into one and integrating it with the CRM system, so that all activities are across multiple communication channels.

What are the Benefits of Omnichannel Chat CRM?

The benefits of CRM Omnichannel Chat for business, namely being able to increase customer loyalty, easily speed up and automate answering customer messages, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

What are the benefits of CRM Omnichannel Chat for customers?

Get fast and responsive service
Businesses that use Omnichannel Chat CRM can provide fast and responsive service so that customers will feel satisfied. Customers can find solutions to problems they face quickly and don't have to wait long.
Solutions or requirements can be resolved quickly
CRM Omnichannel Chat allows customers to get offers of goods or services that suit their needs and wants based on the customer's activity history.
Easy to contact businesses across multiple channels
The Omnichannel Chat CRM that is able to integrate all communication channels in one platform will make it easier for customers to get answers as fast as other channels.

Can companies get the WhatsApp Green Tick?

Yes. However, you need to work with an Official WhatsApp Partner (WA), such as Barantum, to be able to get the WA green tick. You need to meet the requirements for applying for the WA green tick, such as the number used is a business number, not personal; a business in the form of a CV/PT, or a foundation; has SIUP/NIB/NPWP documents; there are supporting documents such as electricity bills, water bills or company newspaper bills; and has a company website.

How to Use Barantum CRM Omnichannel Chat?

Using Barantum CRM is very easy. You only need to open the BarantumChat feature to be able to reply to messages from different channels.

Centralize subscriber messages from multiple channels within Barantum Omnichannel

Sales

Marketing

Customer Service

How does Barantum Omnichannel Chat make business interactions easier with customers

Serve customers 24/7 faster with chatbots

Monitor agent service performance with accurate data

Monitor agent service performance with accurate data

One account access your business message number for multiple agents

Perform end-to-end marketing with the blast feature

Get Your Official Business Account Green Tick

Other Features

Multiple channels

Customize Templates

Scheduling Messages

Block spam numbers

Productivity report

Connected CRM system

Trusted by Businesses Across All Industries

Frequently Asked Question

What is an Omnichannel Chat Application?

What are the Benefits of Omnichannel Chat CRM?

What are the benefits of CRM Omnichannel Chat for customers?

Can companies get the WhatsApp Green Tick?

How to Use Barantum CRM Omnichannel Chat?

Center customer messaging service in Barantum

Centralize subscriber messages from multiple channels within
Barantum Omnichannel