CRM application for a customer service team

Increase the productivity of customer service teams by up to 90% with Customization

Manage and monitor all customer service (CS) team activity optimally with Barantum

Service Ticket Management
Monitoring SLA Team Activity
Omnichannel Integration
Customization of Needs

Contact Sales

Barantum - Aplikasi CRM Service - Fitur CRM

Problems that are often experienced before using Barantum CRM

How Barantum helps your business Customer Service team

Customer Management

Manage each personal customer problem and build loyalty

Manage and monitor customer troubleshooting tickets personally by analyzing activity history data for each customer

Ticket pipeline
Customer Activity History

Customer Management
Centralize Data

Barantum - Aplikasi CRM Service - Fitur 1

Barantum - Aplikasi CRM Service - Fitur 2

Ticket Management

Monitor ticket service performance with proper analysis

Monitor the progress of business customer service problems automatically and in real-time.

Ticket Allocation
Auto Assign

Ticket Escalation
Ticket SLAs

Report Management

The performance of each CS agent is measured by accurate data

Displays agent work achievements and records each agent's activity to make it easier to measure KPIs.

Service KPI report
Export report
Service SOPs

Service History
SLA Agent

Barantum - Aplikasi CRM Service - Fitur 3

Barantum - Aplikasi CRM Service - Fitur 4

Integrated Omnichannel

Connect with customer constraints from any channel

Make it easier to provide customer service with a system that can integrate all channels on one platform.

Messaging Integration
Social Media Integration

Call Center Integration
Other system integration

Mobile Application

Perform customer ticket services from anywhere and anytime

Support and facilitate agent work activities with mobile applications that are easy to carry and use wherever agents are.

Remote sales
GPS Live Tracking
Realtime Reports

Data up-to-date
Available on iPhones & Androids
Notifikasi reminder

Barantum - Aplikasi CRM Service - Fitur 5

Other Features

Activity Management

Practically record and monitor each agent's activity in real-time

Surveys Management

Identify customer needs and what they think about your business

CSAT

It is easy to know customer satisfaction based on business service experience

Omnichannel Chat

Centralize all business service messaging communication channels in one central place

Call Center Integration

Connected with cloud call center technology that can be accessed only by connecting to the internet

Sales Script

Optimize and standardize team communication in one SOP

Trusted by Businesses Across All Industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

Learn more

Barantum is proven to be the answer to all your business productivity needs

90%

Increase
Productivity Business

25%

Increase
Sales Business

85%

Accelerate
Service Customers

40%

Reduce
Churn Rate Customers

Collaborating with Barantum allows SiCepat to achieve 45% efficiency, as IVR now handles incoming calls effectively.

Syara Head of Customer Service SiCepat Ekspress

Barantum has a flexible system and complete features to increase the productivity and performance of the Anteraja team.

Mutiara Muslim Head of Digital IT Office Anteraja

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

Andri Dwi Yulianto Customer Service Assistant Manager PT Oasis Waters International

I have used various CRM applications, and Barantum is one whose interface is very easy for the team to understand.

Natali Ardianto Chief Executive Officer (CEO) Lifepack.id

Barantum centralizes data and customer service for PT Etos Indonusa, so that the ETOS customer database can be managed more easily.

Radhy Alfitra

Head of Business Development

PT Etos Indonusa

Using Barantum has speed up our chat response times by 30%, making it much easier for the FCT team to manage tasks efficiently.

Herlina

FCT Manager

Wall Street English

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

Deni Dharmawan

Marketing Communication Analyst

PT Dharma Guna Wibawa (DGW)

The Barantum system prioritizes effectiveness so that it helps to achieve higher sales targets.

Fajar Nugroho Widiyanto

General Manager

Waterco

With Barantum, our system has become more organized, data is accurately recorded, and usability is improved, greatly enhancing customer service productivity.

Daniel Jatnika

Customer Service Manager

PT Kompas Gramedia Xpress

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

David

Chief Executive Officer

PT Puma Elektrik Niaga

Frequently Asked Question

How Does Barantum CRM Customer Service Improve Your Business’s Customer Service?

Barantum CRM Customer Service is a practical solution that is widely used by thousands users to improve service and business sales. Various excellent features on Barantum

CRM Customer Service, such as omnichannel, round robin, IVR, chatbot, and CSAT are able to make your customer journey better. Your customer service agent is also able to respond to customers quickly so that customers do not have to wait a long time.

What is Customer Service?

CRM Customer Service is a business strategy to improve customer service by increasing interactions between companies and customers so as to create customer satisfaction and loyalty.

What are the Benefits of CRM Customer Service for Businesses?

Operational Efficiency
Deeper understanding of customer needs and wants
Increase customer satisfaction in the long term
Improve sales team
Reach more customers

Can CRM Customer Service Distribute Chats Evenly Among Agents?

Yes you can! By using CRM Customer Service, You can divide the work of each agent equally by using the Round Robin feature.

What are the Essential Features of CRM Customer Service?

Realtime notifications: Notifications in real time to minimize loss of potential customers.
Multi-channel integration: Make unlimited concurrent calls on the same number.
Call recording: Monitor each agent's calls with customers and make better business decisions.
Call analysis: Get detailed analysis of all the campaigns you run with information about the status of each call.
Reports: Know how your team is performing on calls. Get detailed daily reports with statistics.

Can CRM Customer Service Integrate with Other Channels?

Yes, CRM Customer Service can be integrated into your various business channels, starting from email, phone and social media.