Increase the productivity of customer service teams by up to 90% with Customization
Manage and monitor all customer service (CS) team activity optimally with Barantum
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Service Ticket Management
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Monitoring SLA Team Activity
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Omnichannel Integration
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Customization of Needs
Problems that are often experienced before using Barantum CRM
How Barantum helps your business Customer Service team
Manage each personal customer problem and build loyalty
Manage and monitor customer troubleshooting tickets personally by analyzing activity history data for each customer
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Ticket pipeline
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Customer Activity History
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Customer Management
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Centralize Data
![Barantum - Aplikasi CRM Service - Fitur 1](https://www.barantum.com/assets/img/produk/crmservices/gbr-main-1.png)
![Barantum - Aplikasi CRM Service - Fitur 2](https://www.barantum.com/assets/img/produk/crmservices/gbr-main-2.png)
Monitor ticket service performance with proper analysis
Monitor the progress of business customer service problems automatically and in real-time.
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Ticket Allocation
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Auto Assign
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Ticket Escalation
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Ticket SLAs
The performance of each CS agent is measured by accurate data
Displays agent work achievements and records each agent's activity to make it easier to measure KPIs.
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Service KPI report
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Export report
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Service SOPs
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Service History
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SLA Agent
![Barantum - Aplikasi CRM Service - Fitur 3](https://www.barantum.com/assets/img/produk/crmservices/gbr-main-3.png)
![Barantum - Aplikasi CRM Service - Fitur 4](https://www.barantum.com/assets/img/produk/crmservices/gbr-main-4.png)
Connect with customer constraints from any channel
Make it easier to provide customer service with a system that can integrate all channels on one platform.
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Messaging Integration
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Social Media Integration
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Call Center Integration
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Other system integration
Perform customer ticket services from anywhere and anytime
Support and facilitate agent work activities with mobile applications that are easy to carry and use wherever agents are.
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Remote sales
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GPS Live Tracking
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Realtime Reports
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Data up-to-date
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Available on iPhones & Androids
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Notifikasi reminder
![Barantum - Aplikasi CRM Service - Fitur 5](https://www.barantum.com/assets/img/produk/crmservices/gbr-main-5.png)
Other Features
Activity Management
Practically record and monitor each agent's activity in real-time
Surveys Management
Identify customer needs and what they think about your business
CSAT
It is easy to know customer satisfaction based on business service experience
Omnichannel Chat
Centralize all business service messaging communication channels in one central place
Call Center Integration
Connected with cloud call center technology that can be accessed only by connecting to the internet
Sales Script
Optimize and standardize team communication in one SOP
Trusted by businesses of all types of industries
Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.
Learn more![Barantum - Client - Logo Anter Aja](https://www.barantum.com/assets/img/industry/anteraja.webp)
![Barantum - Client - Logo MokaPOS](https://www.barantum.com/assets/img/industry/moka.png)
![Barantum - Client - Logo PLN](https://www.barantum.com/tools/wp-content/uploads/2024/08/pln.webp)
![Barantum - Client - Logo Kimia Farma](https://www.barantum.com/tools/wp-content/uploads/2024/08/kimia-farma.webp)
![Barantum - Client - Logo Kominfo](https://www.barantum.com/tools/wp-content/uploads/2024/08/kominfo-registered.webp)
![Barantum - Client - Logo Kemenkes](https://www.barantum.com/tools/wp-content/uploads/2024/08/kemenkes.webp)
![Barantum - Client - Logo DPR-RI](https://www.barantum.com/tools/wp-content/uploads/2024/08/dpr-ri.webp)
![Barantum - Client - Logo Universal BPR](https://www.barantum.com/assets/img/industry/bpr.png)
![Barantum - Client - Logo Anter Aja](https://www.barantum.com/assets/img/industry/anteraja.webp)
![Barantum - Client - Logo MokaPOS](https://www.barantum.com/assets/img/industry/moka.png)
![Barantum - Client - Logo PLN](https://www.barantum.com/tools/wp-content/uploads/2024/08/pln.webp)
![Barantum - Client - Logo Kimia Farma](https://www.barantum.com/tools/wp-content/uploads/2024/08/kimia-farma.webp)
![Barantum - Client - Logo Kominfo](https://www.barantum.com/tools/wp-content/uploads/2024/08/kominfo-registered.webp)
![Barantum - Client - Logo Kemenkes](https://www.barantum.com/tools/wp-content/uploads/2024/08/kemenkes.webp)
![Barantum - Client - Logo DPR-RI](https://www.barantum.com/tools/wp-content/uploads/2024/08/dpr-ri.webp)
![Barantum - Client - Logo Universal BPR](https://www.barantum.com/assets/img/industry/bpr.png)
Barantum is proven to be the answer to all your business productivity needs
Increase
Productivity Business
Increase
Sales Business
Accelerate
Service Customers
Reduce
Churn Rate Customers
Increase
Productivity Business
Increase
Sales Business
Accelerate
Service Customers
Reduce
Churn Rate Customers