Joseph Buyono The, General Manager of PT Lemonaide Service Indonesia, shared his experience in running a roadside assistance service or 24 hour emergency service.

This company handles all after-sales problems for the showrooms they work with in big cities in Indonesia.

Before using Barantum CRM, the PT Lemonaide team faced several challenges in maintaining service performance, but their decision to partner with Barantum has provided significant changes.

Why Choose Barantum?

Joseph started his story by remembering when PT Lemonaide planned to open a market in Indonesia.

"Actually, it's a bit of a flashback, when we originally planned to open a market in Indonesia, we accidentally got a lot of help from friends in Indonesia," he recalled.

In this process, Joseph was indirectly introduced to Barantum. "Honestly, at that time I was immediately introduced to products from Barantum, and if I may say so, I had no choice," he said.

Even though initially he didn't have much choice, Joseph invited Barantum to make a presentation. "I don't know at that time we immediately fell in love with Barantum," said Joseph.

According to him, Barantum was able to read PT Lemonaide's plans, especially in terms of call center management, even before he explained the needs in detail. "So, first choice, first love, and to this day we still love," he added enthusiastically.

The Effect of the Barantum System on Team Performance

As a leader who really pays attention to service level agreements (SLA), Joseph realizes that providing the best service to customers is the key to his company's success.

"I am one of the leaders who really pays attention to the issue of service to people because I am aware that we as a service company must provide satisfaction to our customers," he explained.

"It seems simple, but in terms of our service level agreement, since I started working with Barantum, I have been able to minimize the time I can help my customers," he said.

In emergencies, especially in the middle of the night or in remote locations, Joseph needs to quickly send help to panicked customers.

With the Barantum system, the PT Lemonaide team can respond more quickly and efficiently, thereby increasing customer satisfaction.

Joseph added, "In terms of our service level agreement, the customer service team and their claims team also have KPIs that we have to score."

According to him, Barantum succeeded in helping PT Lemonaide achieve 85% support in their performance. "Maybe I can give a number, around 85% of Barantum really supports us," he said.

Barantum Features that Provide More Value

One of Joseph's favorite features from Barantum is history and call recording. This feature allows Joseph to monitor call center team activities, both incoming and outgoing calls, even when he cannot monitor them directly for 24 hours.

"There is call recording, both call in and call out, because there I already like monitoring the activities of my team," he explained.

With this feature, Joseph can review every team activity and ensure that customer service is running well.

"I can't monitor it 24 hours a day, but I can see recordings of the features in Barantum," he added.

This feature really helps Joseph in ensuring that his team continues to provide the best service whenever needed.

The Impact of Barantum on Service Activities

Joseph noted a significant increase in the number of service activations since collaborating with Barantum.

"If we talk about presentations, maybe two years ago I was in the number of speaking activations, right? Two years ago, maybe I only had around 50 to 100 activations per car unit.

"But until 2024 last August, believe it or not, I closed activations up to 1,100, almost 1,200," he said.

This increase in the number of activations reflects how much support Barantum provides to PT Lemonaide's operations.

"With that, we can see the data that Barantum really supports us and we thank you for being able to collaborate with Barantum," said Joseph.

He also added his gratitude for the partnership with Barantum, which he said had made work much easier.

"Full thanks to Barantum who makes the job much easier," he said.

With a CRM system and call center from Barantum, PT Lemonaide Service Indonesia has succeeded in increasing the speed and quality of emergency services to customers.

The combination of the right technology and the company's commitment to the best service makes PT Lemonaide a trusted partner for vehicle showrooms in Indonesia.

Barantum has been an important part of their success, helping optimize team performance and providing maximum customer satisfaction.

If you want to experience the same convenience and benefits experienced by PT Lemonaide, now is the time to try Barantum's CRM solution.

With features that can be tailored to your business needs, Barantum will help increase efficiency, speed up service, and provide the best experience to your customers.

Try Barantum now and feel the difference!