Dian Melinda Arifin, Founder of PT Jackal Holidays, shared experiences about how they transformed company operations so that they were easier, more practical and efficient. PT Jackal Holidays is a company operating in the transportation sector with three main divisions: tours, tourist bus rentals, and travel serving the Bandung-Jakarta, Bandung-Cirebon, Bogor, and Jabodetabek areas.

Previously, PT Jackal Holidays faced various problems in call center management and payment systems. "In the past, all ticket sales were still done offline," said Dian. “Customers must call the call center to order tickets. However, there are often customers who don't come at departure time, so we lose money because tickets are not sold."

At that time, the payment system was still manual, requiring the finance team to check bank statements manually. “Imagine, customers have to transfer money and we have to check transfers 24 hours a day. "That is very time consuming and inefficient," he explained.

Dian decided to look for a more efficient solution and found Barantum. "Barantum offers virtual numbers that allow us to do many things just with a computer and a stable internet connection," said Dian. "All transactions and communications can be tracked and there are clear reports."

All work processes have become easy since using Barantum

With the integration of Barantum, previously manual processes become more automated and efficient. "Before WhatsApp Business was connected to the API, our call center had to call the recipients one by one to confirm," said Dian. “Now, with the API, just click and the system will automatically send messages via WhatsApp. This saves a lot of time.”

Apart from that, the omnichannel feature in Barantum allows the call center to focus on service, especially for lost and found cases. "Our call center is now more efficient in handling complaints and other services," he added. "Open tickets and closed tickets in Barantum help us track the status of each case."

Barantum, Increase Jackal Holidays Services Up to 85%

Dian stated that almost 85% efficiency in service was achieved thanks to the use of Barantum. “The call center at Jackal is actually focused on providing service, not sales. With an open ticket and close ticket system, we know what percentage of cases have been handled and which have not. That's very helpful," he explained.

Using Barantum also helps PT Jackal Holidays save operational costs. “With open APIs, we can filter broadcast messages so that only relevant customers receive the information. "This is very cost-effective," said Dian. "We also use the broadcast feature for internal briefings, such as when there is a pool change."

Features That Exceed Expectations

Dian admitted that Barantum's omnichannel and virtual call center features were very helpful. "We can operate from anywhere without any hassle," he said. "The broadcast feature is also very useful, especially when we have to inform pool changes to certain customers only."

Dian highly recommends Barantum to other businesses, especially those with call center and omnichannel needs. “Immediately switch to the online call center and use Barantum. "This solution is very helpful in improving service and efficiency," he concluded.

PT Jackal Holidays' experience with Barantum shows how important technology adoption is in improving operational efficiency and customer service. Barantum is not only a solution, but also a strategic partner in running the transportation business better.