PT Solomon Indo Global (Bromen) Increases Operations by Up to 90% Using Omnichannel

As a local skincare company from Surabaya, East Java, Bromen is starting to be popular with the public. This company, which was founded in early 2021, is part of PT Solomon Indo Global. In the third quarter of 2023, the company was named the "Most Favorite Local Brand" on the TikTok platform, indicating high popularity and consumer trust in their products.

As the name suggests, Bromen Skincare operates in the field of personal care, especially for men from the age of 13. Bromen products offer solutions for various men's skin problems, such as acne, dull skin, difficult to brighten skin, and dry skin. With selected and natural ingredients such as aloe vera, centella asiatica, and charcoal or activated charcoal, Bromen ensures that its products are safe to use and have minimal side effects.

The Influence of the Barantum System on Bromen Customer Service

To maintain fast and responsive customer service amidst high demand, Bromen took strategic steps by using the Barantum omnichannel system. This system is able to integrate various social media platforms into one system, including several WhatsApp numbers.

Mahida Hanifah Rahmadini, Bromen CRM Admin, explained, “Previously, we had to log in to lots of WhatsApp numbers. "With Barantum, just log in to one platform that can be accessed anytime and anywhere, so that orders and complaints from customers are handled more quickly."

Barantum Features Help Team Performance Up to 90%

Bromen's choice of Barantum was not without reason. Barantum's automatic message reply or chatbot feature really helps the customer service team's work. Mahida said, “The automated messaging system makes things easier for CS. When the customer service team is offline, customers can still get information." Apart from that, there is a broadcast feature that makes it easy to send promos to customers, and the Barantum mobile application allows access anywhere and anytime.

Mahida emphasized that investing using Barantum is very comparable to the benefits felt by PT Solomon Indo Global. “The Barantum team is very helpful and provides solutions in solving customer problems. Barantum helps with 90% of team activities. "We are very satisfied with the service from the Barantum team who are very helpful and provide solutions," he said.

In closing, Mahida highly recommends Barantum for use by various companies. "As Bromen customer service, I highly recommend Barantum to make work easier. "Especially for those whose work is related to customers," he said, closing the conversation.

With Barantum, companies can improve customer service efficiency, guarantee fast responses, and provide a satisfying experience for customers, thereby helping businesses grow and develop better.