CRM Integrated business calling application

Access Cloud Call Center Applications Anywhere with Just an Internet Connection

Manage Your business calls flexibly and cost-effectively with supporting features for more effective performance.

Customer Activity Management
Monitoring Team Activity SLA
Saving Operational Costs

Contact Sales

Common Challenges Before Using Barantum CRM

How Barantum Call Center Simplifies Customer Service Through Phone Calls

Personalize Calls with Modern Call Center Features

Improve Your business customer service with modern calling features from Barantum.

Call Queue
Call Records

Call Conference
Contact Management

Barantum - Aplikasi CRM Call Center - Fitur 1

Barantum - Aplikasi CRM Call Center - Fitur 2

Direct Every Customer Call to the Right Agent

Simplify and speed up customer service through Your business phone

Automatic call distribution (ACD)
Forward calls

Interactive voice response (IVR)

Make Better Decisions Based on Data

Make accurate business decisions based on performance reports updated in real time.

Report Management

Customize Reports

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Additional Supporting Features

Campaign Call

Automatically dial in turn, one subscriber at a time

Predictive Caller

Predict the time agent finishes the conversation to go to the next call

Call Center

Easy for agents to contact customers with a fair share of tasks

Robocall

Increase operational productivity and business performance through integrated modern features

Recording

Records all customer conversations for evaluation purposes.

Sales Scripts

Handle materials that need to be discussed by sales as SOP to optimize the sales team in communicating with customers.

Trusted by Businesses Across All Industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

Learn more

Barantum is proven to be the answer to all Your business productivity needs

90%

Increase
Productivity Business

25%

Increase
Sales Business

85%

Accelerate
Service Customers

40%

Reduce
Churn Rate Customers

Collaborating with Barantum allows SiCepat to achieve 45% efficiency, as IVR now handles incoming calls effectively.

Syara Head of Customer Service SiCepat Ekspress

Barantum has a flexible system and complete features to increase the productivity and performance of the Anteraja team.

Mutiara Muslim

Head of Digital IT Office

Anteraja

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

Andri Dwi Yulianto

Customer Service Assistant Manager

PT Oasis Waters International

I have used various CRM applications, and Barantum is one whose interface is very easy for the team to understand.

Natali Ardianto

Chief Executive Officer (CEO)

Lifepack.id

Barantum centralizes data and customer service for PT Etos Indonusa, so that the ETOS customer database can be managed more easily.

Radhy Alfitra

Head of Business Development

PT Etos Indonusa

Using Barantum has speed up our chat response times by 30%, making it much easier for the FCT team to manage tasks efficiently.

Herlina

FCT Manager

Wall Street English

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

Deni Dharmawan

Marketing Communication Analyst

PT Dharma Guna Wibawa (DGW)

The Barantum system prioritizes effectiveness so that it helps to achieve higher sales targets.

Fajar Nugroho Widiyanto

General Manager

Waterco

With Barantum, our system has become more organized, data is accurately recorded, and usability is improved, greatly enhancing customer service productivity.

Daniel Jatnika

Customer Service Manager

PT Kompas Gramedia Xpress

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

David

Chief Executive Officer

PT Puma Elektrik Niaga

Frequently Asked Question

What is a CRM Call Center?

CRM Call Center is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels through which customers and businesses interact into a single platform.

With the CRM Omnichannel Call Center, the service system or telephone calls become centralized and allows businesses to store activity history of customer outgoing and incoming calls within the CRM system.

What Are the Benefits of a CRM Call Center?

The benefits of CRM Omnichannel Call Center for business, which can increase customer loyalty, easily speed up and automate answering customer calls, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

Why Do Companies Need a CRM Call Center?

Businesses need to use the CRM Omnichannel Call Center because this system can make agents' job of answering calls faster. So they can be more responsive in answering and providing solutions to customers.

What Features Are Included in Barantum CRM Call Center?

Automatic recording
Fitur rekam otomatis memastikan bahwa Anda dapat merekam panggilan masuk dan keluar. Untuk pengukuran kinerja, perekaman otomatis memungkinkan Anda untuk mengetahui akumulasi kinerja tim dari waktu ke waktu dan memberikan umpan balik yang berlaku.
Voice transcription and email
A proper Omnichanel Call Center CRM can create transcripts of online calls and chats. For example, when a prospect calls one of Your agents via live chat. The software will automatically send a transcript of the conversation to them after the chat.

How Does Barantum CRM Call Center Work?

Barantum's CRM Call Center covers all customer service services both inbound and outbound calls and can be integrated with CRM so that it becomes the best solution for many companies in Indonesia and the trust of customers.