Official Partner of WhatsApp Green Tick Indonesia

Complete Omnichannel CRM Platform to Improve Sales and Enhance Customer Loyalty

Integrate every part of your company that interacts with customers — including marketing, sales, and service — onto one Barantum Omnichannel CRM & Call Center platform

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Barantum - Fitur CRM - Leads Management 1

Barantum - Fitur CRM - Leads Management 2

Barantum - Fitur CRM - Deals Management 1

Barantum - Fitur CRM - Deals Management 2

Barantum - Fitur CRM - Ticket Management 1

Barantum - Fitur CRM - Ticket Management 2

The perfect solution for all your business productivity needs

CRM Sales

Sales and customer management as well as KPI for each sales

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CRM Services

Management of ticket services and SLA of each agent

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Omnichannel

Manage messages, emails and calls in one system

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Trusted by businesses of all types of industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

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Barantum is proven to be the answer to all your business productivity needs

90%

Increase
Productivity Business

25%

Increase
Sales Business

85%

Accelerate
Service Customers

40%

Reduce
Churn Rate Customers

With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be answered by IVR.

Syara Head of Customer Service SiCepat Ekspress

Barantum has a flexible system and complete features to increase the productivity and performance of the Anteraja team.

Mutiara Muslim Head of Digital IT Office Anteraja

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

Andri Dwi Yulianto Customer Service Assistant Manager PT Oasis Waters International

I have used various CRM applications, and Barantum is one whose interface is very easy for the team to understand.

Natali Ardianto Chief Executive Officer (CEO) Lifepack.id

Barantum centralizes data and customer service for PT Etos Indonusa, so that the ETOS customer database can be managed more easily.

Radhy Alfitra Head of Business Development PT Etos Indonusa

Since we use Barantum, the chat responds 30% faster than before, so it makes FCT very easy to get the job done.

Herlina FCT Manager Wall Street English

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

Deni Dharmawan Marketing Communication Analyst PT Dharma Guna Wibawa (DGW)

The Barantum system prioritizes effectiveness so that it helps to achieve higher sales targets.

Fajar Nugroho Widiyanto General Manager Waterco

Barantum makes the system more systematic, data is well recorded, and easy to use, thereby increasing customer service productivity.

Daniel Jatnika Customer Service Manager PT Kompas Gramedia Xpress

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

David Chief Executive Officer PT Puma Elektrik Niaga

What is the Barantum CRM Application?

The Barantum CRM application is a cloud-based information system that is integrated and used to plan, schedule, and control or control pre-sales and post-sales activities that occur within the company.

Using a CRM application in a company will help and simplify management in monitoring sales activities starting from incoming leads to deals.

Using a CRM application serves to assist and simplify company management in monitoring sales activities and obtaining comprehensive information about customer behavior.

What does CRM do for companies?

In general, the function of CRM for companies is to assist and simplify company management in monitoring sales activities and obtaining comprehensive information about customer behavior.

This is so that companies can improve their operational and service systems to provide the best service to customers and increase customer loyalty to the company.

What are the stages of running a CRM?

There are 3 important stages in running this CRM, namely:

a. Acquired new customers
The main goal of a business is to get as many customers as possible. For that, you have to provide the best service and provide solutions to meet their needs so they can buy your products immediately.

b. Adding Value from Customers (Enhanced)
The next stage of CRM is to add value from customers. Customer value or what is commonly called Customer Lifetime Value is the total value of revenue that you can get from customers. For how you can do an upgrade strategy selling or cross-selling.

c. Retain customers
The last stage of CRM is to retain existing customers. By continuing to provide the best service to them, maintaining good relations, listening to suggestions and input from customers. Which you can use as evaluation material to improve your service and product features so that customers still want to survive and continue to use your product.

What are the benefits of CRM for customers?

Get fast and responsive service. Businesses that use CRM can provide fast and responsive service so customers will feel satisfied. Customers can also find solutions to problems they face quickly and don't have to wait in long time.
Solutions or needs can be resolved quickly CRM allows customers to get offers of goods or services that match their needs and desires based on the customer's activity history.
Contacting businesses on various channels is easy. Having a CRM that integrates all communication channels on one platform will make it easier for customers to get answers as fast as other channels.

What is Omnichannel CRM?

Omnichannel CRM is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels through which customers and businesses interact into one platform.

How does Omnichannel CRM work?

Omnichannel CRM works by connecting all communication channels into one and integrating it with the CRM system, so that all activities on the various communication channels can be recorded and monitored easily by company management.

CRM Sales

CRM Services

Omnichannel

Complete Omnichannel CRM Platform to Improve Sales and Enhance Customer Loyalty

The perfect solution for all your business productivity needs

CRM Sales

CRM Services

Omnichannel

Trusted by businesses of all types of industries

Barantum is proven to be the answer to all your business productivity needs

With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be answered by IVR.

Barantum has a flexible system and complete features to increase the productivity and performance of the Anteraja team.

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

I have used various CRM applications, and Barantum is one whose interface is very easy for the team to understand.

Barantum centralizes data and customer service for PT Etos Indonusa, so that the ETOS customer database can be managed more easily.

Since we use Barantum, the chat responds 30% faster than before, so it makes FCT very easy to get the job done.

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

The Barantum system prioritizes effectiveness so that it helps to achieve higher sales targets.

Barantum makes the system more systematic, data is well recorded, and easy to use, thereby increasing customer service productivity.

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

The Barantum team always responds quickly in serving the DGW team's problems within 24 hours from the various available communication channels.

Barantum features are complete and can monitor sales locations with GPS and Check In Check Out features. So you can calculate KPIs well and sales feel that their performance is appreciated.

What is the Barantum CRM Application?

What does CRM do for companies?

What are the stages of running a CRM?

What are the benefits of CRM for customers?

What is Omnichannel CRM?

How does Omnichannel CRM work?

All-in-One Solutions Omnichannel CRM